Returns & Exchanges
Because of the rare small batch nature of our items: all items are final sale. You may request a size change or a store credit if we do not have your size. Please send us an email with your name, address, order number, and giving us the reason why you are exchanging* the item at: firstname.lastname@example.org.
In most circumstances we may be able to offer an exchange for another piece or an Online Store Credit.
If unfortunately, the piece has a default, please contact us within 5 days of receiving your order with sending clear pictures of the piece, so we can understand the problem. Once you have notified us of your faulty item, we will confirm your return in writing. You should then mail the item back to us.
AKOYA COMPANY will not take care of any mishandled pieces, but only if an eventual factory fault has occurred. Refer to our Care & Production page to learn more on how to handle your pieces.
For reasons of hygiene, we are unable to offer exchanges or refunds on earrings; clothing items must be unworn & unwashed. Please place a new order and follow the return instructions for a refund.
We do not offer return and exchange on discounted items.
1001 E Sample Rd
Pompano Beach, FL
Please note: you will be responsible for the item(s) until they reach us as we cannot be held responsible for items that become lost or damaged during your return postage to us, therefore we suggest you use a secure delivery service, by registered mail, so it’s trace-able.
If you are outside of the US, shipment return costs are your responsibility, AKOYA COMPANY will cover only the shipment back of the replacement item. You will be responsible for all taxes/duties incurred through the customs department of the country to which we are shipping.
It is possible for some orders to experience a delay in customs. Unfortunately, we have no control over this and cannot be held responsible. We kindly ask that you contact your local customs agency if necessary.